At pinasjili, we take your privacy seriously. This Privacy Policy explains exactly what personal information we collect, why we collect it, how we use it, and what rights you have as a Filipino player on our platform. We keep things plain and straightforward so you always know where you stand.
Account and Identity Information
When you register on pinasjili, we collect the personal details you provide during the sign-up process. This includes your full name, date of birth, email address, and mobile number. We require this information to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your account correctly. Your date of birth is used specifically to ensure compliance with Philippine gaming regulations that restrict access to minors. We do not collect more personal information than is necessary for these purposes, and we will always tell you why a particular piece of information is being requested.
For account security and fraud prevention, we may also record your login history, device type, browser information, and IP address each time you access the platform. This technical data helps us detect unusual activity and protect your account from unauthorised access. We do not use this information to build advertising profiles or share it with marketing partners. If you contact our support team, we may also retain records of that communication to help resolve your query and improve our service quality over time.
Financial and Transaction Data
To process deposits and withdrawals in Philippine pesos, we collect the payment details you provide when making a transaction on the platform. This may include your e-wallet account reference, mobile banking details, or other payment identifiers associated with local Philippine payment channels. We do not store full card numbers or sensitive authentication credentials on our servers — payment processing is handled through secure, compliant channels. Transaction records, including amounts, dates, and payment methods, are retained as required by applicable Philippine financial regulations and for the purpose of resolving any disputes that may arise. You can review your transaction history at any time through your account dashboard.
Platform Usage and Behavioural Data
We collect data about how you interact with the pinasjili platform, including the pages you visit, the games or betting markets you engage with, the duration of your sessions, and the features you use most frequently. This information is used to improve the platform experience, identify technical issues, and ensure that the content we present is relevant and well-organised for Filipino players. We may use aggregated, anonymised usage data for internal analytics and product development purposes. This data does not identify you personally and is never sold to third parties. If you choose to use responsible gaming tools such as deposit limits or session reminders, the settings you apply are also stored as part of your account data so they remain active across sessions.
Platform Operations and Account Management
The primary reason we collect your personal information is to operate the pinasjili platform and manage your account effectively. This includes processing your registrations, verifying your identity, handling deposits and withdrawals in PHP, and providing access to the sports betting and entertainment features available on the platform. Without this information, we would not be able to provide you with a safe, personalised, and compliant gaming experience. We also use your contact details to send you important account-related communications, such as transaction confirmations, security alerts, and updates to our policies. These communications are not marketing messages — they are essential service notifications that you will receive as long as you hold an active account.
Security, Compliance, and Fraud Prevention
We use the information we collect to protect the integrity of the platform and the safety of all players. This includes monitoring for suspicious account activity, verifying the legitimacy of transactions, and ensuring that our operations comply with applicable Philippine laws and gaming regulations. Where required by law or by our regulatory obligations, we may share relevant information with authorised government agencies or regulatory bodies in the Philippines. We take these obligations seriously and will always act in accordance with the legal framework that governs online gaming in the Philippines. Your data will never be shared with third parties for commercial purposes without your explicit consent.
Platform Improvement and Player Experience
Anonymised and aggregated usage data helps us understand how Filipino players interact with the platform so we can make meaningful improvements over time. We use this data to identify features that are working well, areas where the experience could be smoother, and content that is most relevant to our player base. We may also use your account preferences and activity history to personalise the platform interface for you — for example, by surfacing betting markets or game categories that align with your interests. This personalisation is done entirely within the platform and does not involve sharing your data with external advertising networks. You can request that we limit personalisation at any time by contacting our support team at [email protected].
As a player on the pinasjili platform, you have rights over your personal data that we are committed to upholding. You may request access to the personal information we hold about you at any time, and we will provide a clear summary of that data within a reasonable timeframe. If any of your personal details are inaccurate or out of date, you have the right to request a correction, and we will update our records promptly upon verification. You also have the right to request the deletion of your personal data in certain circumstances — for example, if you close your account and there is no legal obligation requiring us to retain the information. Where we are required by law to retain certain records, we will inform you of this and explain the basis for retention.
Right to Access
You can request a copy of the personal data we hold about you at any time. We will respond within a reasonable period and provide the information in a clear, readable format.
Right to Correction
If your personal details are incorrect or have changed, contact us and we will update your records after verifying your identity. Keeping your information accurate helps us serve you better.
Right to Deletion
You may request deletion of your personal data when it is no longer needed for the purposes it was collected. We will process your request in line with our legal retention obligations.
How to Contact Us
To exercise any of your data rights, email us at [email protected]. Please include your registered account details so we can verify your identity and process your request efficiently.
If you have any concerns about how pinasjili handles your personal data, our support team is ready to help. You can also check the FAQ for quick answers to common questions.